Sam Roberts

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How to Ditch Surveys and Capture Real Insights from your Customers

Posted by Sam Roberts

Survey tools are predominately used to capture feedback and whilst these tools provide answers into what your customers are thinking, they're often built with flawed questioning, fail to capture how...
Read More May 9, 2017

Topics: Real-Time Feedback, Customer Feedback Survey

4 Quick Wins to Move Your CX Programme to the Next Level

Posted by Sam Roberts

When was the last time you sat back, hands resting behind your head and though, "I think we’ve totally nailed our approach to Customer Experience?”
Read More April 25, 2017

Topics: Customer Experience, Voice Of The Customer

Spotlight on Fiona Briggs, Editor & Publisher of Retail Times

Posted by Sam Roberts

With our next event 'Putting The Soul Back Into CX' drawing closer and closer we are pleased to announce that Fiona Briggs, Editor and Publisher of Retail Times will be joining us as an expert...
Read More April 20, 2017

Topics: Customer Experience

Putting The Soul Back Into Customer Experience

Posted by Sam Roberts

Wave goodbye to stuffy corporate conferences, our event 'Putting the Soul Back into CX' was all about the role of emotion and the importance of people-to-people interactions in Customer Experience.
Read More April 19, 2017

Topics: Customer Experience, Customer Engagement

Three Ways Hospitality and Leisure Brands Can Face the CX Challenge

Posted by Sam Roberts

Arguably, the challenge for the hospitality and leisure brands is clear, customers expect more than ever before. But, for every organisation in this sector, the specific challenge is different,...
Read More January 12, 2017

Topics: Customer Experience, Customer Engagement

4 Questions to Consider When Reinventing Your Company Culture

Posted by Sam Roberts

Reinventing your company culture is a huge ask and there's no shortcuts. To help you with a few of the hurdles, here's 4 questions to consider if you're at the start of your journey. 
Read More January 10, 2017

Topics: Employee Engagement, Emotional Engagement, Culture

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