Rant & Rave

Recent Posts

Why Brands Need To Ensure They're Gathering Meaningful Customer Feedback

Posted by Rant & Rave

Generating meaningful and honest customer feedback and acting on it is essential to any modern company that wants to be agile and keep hold of their customers.
Read More August 17, 2017

Topics: Customer Feedback, Customer Engagement

Struggling to Gather Insightful Customer Feedback? Here's What You Need To Know...

Posted by Rant & Rave

Providing the best customer experience possible relies on knowing how your customers feel. But getting to the heart of the matter is easier said than done. 
Read More August 8, 2017

Topics: Customer Feedback

Why Closing the Loop is Essential for True Engagement

Posted by Rant & Rave

Gathering customer feedback is essential in an age where opinion drives purchasing decisions. But are you guilty of asking but not acting on the back of customer feedback?                           ...
Read More August 2, 2017

Topics: Customer Feedback, Customer Engagement

Why Contact Centres Are a Prime Source of Customer Insight

Posted by Rant & Rave

If you agree that Customer Experience is the new competitive battleground, then you'll recognise that Contact Centres play a vital role in differentiating from the competition. 
Read More July 24, 2017

Topics: Customer Insight

4 Ways Retailers Can Improve Customer Experience Today

Posted by Rant & Rave

During 2016, customer churn hit 61%. Customers are the ones in charge. They drive the modern marketplace with their opinions, reviews and, ultimately, their wallets.
Read More July 20, 2017

Topics: Customer Experience

How Brands Can Capture Customer Feedback With Amazon Alexa

Posted by Rant & Rave

As a successful brand, you know the importance of bringing the Voice of the Customer into the heart of your business and decision making.
Read More July 13, 2017

Topics: Amazon Alexa

Find out more

Recent Posts

Topics

See all