Rant & Rave

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Why Closing the Loop is Essential for True Engagement

Posted by Rant & Rave

Gathering customer feedback is essential in an age where opinion drives purchasing decisions. But are you guilty of asking but not acting on the back of customer feedback?                               

Read More August 2, 2017

Topics: Customer Feedback, Customer Engagement

Why Contact Centres Are a Prime Source of Customer Insight

Posted by Rant & Rave

If you agree that Customer Experience is the new competitive battleground, then you'll recognise that Contact Centres play a vital role in differentiating from the competition. 

Read More July 24, 2017

Topics: Customer Insight

4 Ways Retailers Can Improve Customer Experience Today

Posted by Rant & Rave

During 2016, customer churn hit 61%. Customers are the ones in charge. They drive the modern marketplace with their opinions, reviews and, ultimately, their wallets.

Read More July 20, 2017

Topics: Customer Experience

How Brands Can Capture Customer Feedback With Amazon Alexa

Posted by Rant & Rave

As a successful brand, you know the importance of bringing the Voice of the Customer into the heart of your business and decision making.

Read More July 13, 2017

Topics: Amazon Alexa

Mind the Expectation Gap: How to Manage Customer Expectations

Posted by Rant & Rave

In many cases, the key to keeping customers happy is managing expectations. It’s about making sure they know what's going to happen and when it will happen.

Read More July 12, 2017

Topics: Customer Expectations

The Key Traits of Successful VoC Programmes

Posted by Rant & Rave

It's not about how long you’ve been in business; it’s about how you conduct business. Some of the best-known brands have fallen by the wayside because they’ve not kept pace with modern customer needs - they don’t understand the traits and characteristics that define what customers now want. 

Read More July 11, 2017

Topics: Voice Of The Customer, VoC

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