Molly Shanahan

Recent Posts

How Employee Feedback Can Drive Employee Engagement

Posted by Molly Shanahan

Sometimes people change jobs because they’re ready to move onto a new challenge. Sometimes they need to relocate for personal reasons, or they want better pay for their job.
Read More April 13, 2017

Topics: Employee Engagement, Culture

Measuring Journeys to Supercharge Customer Intelligence

Posted by Molly Shanahan

At any one time, your customers are all at different stages of their journey. They might be new customers, just signing-on, returning customers, making a repeat purchase, or customers that have...
Read More April 12, 2017

Topics: Customer Experience, customer journey

How to Embed CX into Your Cultural Values

Posted by Molly Shanahan

We know the secret: CX success relies on strong cultural values.
Read More April 10, 2017

Topics: Culture

Company Culture Vs. Employee Engagement: What's the Difference?

Posted by Molly Shanahan

It’s not always easy to spot where company culture ends and employee engagement starts. There’s certainly a lot of overlap between these two areas but clear and significant differences do exist...
Read More April 5, 2017

Topics: Employee Engagement, Culture

Solving for the Customer: Taking Satisfaction to the Next Level

Posted by Molly Shanahan

Raise your hand if customer satisfaction is a priority for your organisation? Most brands would agree it's crucial to get customer satisfaction right.
Read More April 3, 2017

Topics: Customer Satisfaction

Four Customer Feedback Myths It’s Time to Leave Behind

Posted by Molly Shanahan

Have you ever heard it takes seven years to digest swallowed gum? Or that we only use 10% of our brains?
Read More March 30, 2017

Topics: Customer Feedback

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