Maria Gray

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The Anatomy of a Great Customer Experience

Posted by Maria Gray

If you look at the mission statements and about us pages of most company websites, they’re all almost certainly going to include something about ‘great customer service’, ‘exceeding expectations’ or...
Read More February 29, 2016

Topics: Customer Experience

Webinar: How real-time emotion can lead to real-time results

Posted by Maria Gray

Have you noticed how the world is getting, well, a bit emotional? From Forrester to the Temkin Group, it seems like everyone in the CX space is talking about emotion. But what does this mean and what...
Read More February 23, 2016

Topics: Customer Emotion

Innovating to provide a great customer experience

Posted by Maria Gray

Trying to think of the next big thing that can transform your customer experience isn't always easy, but it’s this type of innovative thinking that can really make a difference. 
Read More February 10, 2016

Topics: Customer Experience, Innovation

Two brands using technology to make their customers' lives easier

Posted by Maria Gray

Throughout 2015, there were many cases of brands using technology to improve their customer experience.
Read More January 28, 2016

Topics: Customer Experience, Technology, Customer Needs

Embracing technology to enhance CX

Posted by Maria Gray

The start of a new year often makes us think about what the year to come will have in store. But instead of looking to the future for answers, we've searched for a few companies who excelled in the...
Read More January 27, 2016

Topics: Customer Experience, Technology

Why Organisational Clarity Is Key To Achieving Your CX Goals

Posted by Maria Gray

We’ve come from a place where senior management sit together in a room, in lengthy meetings, to make their business decisions. They have all the necessary data, which has been collected and distilled...
Read More January 4, 2016

Topics: Customer Experience

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