James Hargreaves

Recent Posts

The Worst Advice About Employee Engagement

Posted by James Hargreaves

There is plenty of advice on how you should engage your employees and why it's important, it's essential in making sure a department is effective on a day-to-day basis.
Read More August 8, 2016

Topics: Employee Engagement, Agent Engagement, Frontline Engagement

Should My Customer Experience Be As Stressful As Buying A House?

Posted by James Hargreaves

Moving into a new house is stressful enough, without having to worry about the TV and internet (#firstworldproblems).
Read More March 18, 2015

Topics: Contact Centre, Customer Experience

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