Focusing On The Right Metric: How To Build & Measure Customer Value

Posted by Victoria Royle

It’s common sense, right? Deliver a great customer experience and your customers will not only return for more but are likely to spend more per transaction, post about it on social and become...
Read More July 18, 2018

Topics: Customer Value, CX Metrics

Using Positive Engagement To Build An Advocate Army

Posted by Rant & Rave

People talk. We all know that. Gossip spreads around the office faster than news of cake in the kitchen. WhatsApp allows you and your friends to chat 24/7, whether catching up on the weekend’s antics...
Read More July 12, 2018

Topics: Customer Engagement

How Employee Engagement Impacts the Bottom Line

Posted by Sam Roberts

With consumer expectations continuing to rise, businesses have never been more focused on the experiences they're delivering. 
Read More June 25, 2018

Topics: Customer Experience, Employee Engagement

Insights into AI: The Virtual Agent at its Best

Posted by Elaine Turley

In recent years and months, AI and the rise of the chatbot has been hailed as the saviour of the traditional contact centre.
Read More May 22, 2018

Topics: Contact Centre, AI

5 Tips to Build Customer-Centricity Through Your Employees

Posted by Rant & Rave

Any brand looking to build a customer focused culture will find themselves fighting an uphill battle if employee engagement is at an all-time low. The good news is, your employees can actually help...
Read More May 8, 2018

Topics: Employee Engagement

GDPR: The Good, The Bad, And The Ugly for CX

Posted by Rant & Rave

  “In the twenty-first century our personal data is probably the most valuable resource most humans still have to offer, and we are giving it to the tech giants in exchange for email services and...
Read More April 19, 2018

Topics: Customer Experience, Data Security

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