4 Quick Wins to Move Your CX Programme to the Next Level

Posted by Sam Roberts

When was the last time you sat back, hands resting behind your head and though, "I think we’ve totally nailed our approach to Customer Experience?”

Read More April 25, 2017

Topics: Customer Experience, Voice Of The Customer

Spotlight on Fiona Briggs, Editor & Publisher of Retail Times

Posted by Sam Roberts

With our next event 'Putting The Soul Back Into CX' drawing closer and closer we are pleased to announce that Fiona Briggs, Editor and Publisher of Retail Times will be joining us as an expert panellist for the first time.

Read More April 20, 2017

Topics: Customer Experience

Putting The Soul Back Into Customer Experience

Posted by Sam Roberts

Wave goodbye to stuffy corporate conferences, our upcoming event 'Putting the Soul Back into CX' is all about the role of emotion and the importance of people-to-people interactions in Customer Experience.

Read More April 19, 2017

Topics: Customer Experience, Customer Engagement

How Employee Feedback Can Drive Employee Engagement

Posted by Molly Shanahan

Sometimes people change jobs because they’re ready to move onto a new challenge. Sometimes they need to relocate for personal reasons, or they want better pay for their job.

Read More April 13, 2017

Topics: Employee Engagement, Culture

Measuring Journeys to Supercharge Customer Intelligence

Posted by Molly Shanahan

At any one time, your customers are all at different stages of their journey. They might be new customers, just signing-on, returning customers, making a repeat purchase, or customers that have churned and left for a competitor.

Read More April 12, 2017

Topics: Customer Experience, customer journey

How to Embed CX into Your Cultural Values

Posted by Molly Shanahan

We know the secret: CX success relies on strong cultural values.

Read More April 10, 2017

Topics: Culture

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