A lucrative business understands its most valuable assets are its employees. Without staff, work simply doesn't get done. That means that if you want your organisation to thrive, you'll need to find ways of keeping your workers happy, engaged, and productive.
November 24, 2016
Customer Experience lacks a standard definition, and this means that any one new to the industry can struggle in knowing where to start or how to set goals. In the evolving CX world we're also faced with a new question, is it simply a piece of technology or a full business strategy?
November 23, 2016
Business buzzwords come and go and in the sea of jargon the concept of ‘culture’ may be easily dismissed. By its very nature it is difficult to define, a strong business culture may take years to cultivate, often impossible to pinpoint using a specific example and can be distinct from what a company ‘does’.
November 21, 2016
This is less about a business in terms of product or service, and more about what really matters to them, how they go about this work. Here are a few companies that we think are doing things differently, each with a unique culture at their heart.
Fish and chips, Mickey and Minnie, Ant and Dec, some things just belong together and this is how we need to start thinking about customer and employee engagement.
November 17, 2016
Last week Frances and I had 3 days in Dubrovnik for our 20th wedding anniversary. We had a great time, a fantastic place to spend a few days together. The furthest thing from my mind was work :-) But this trip would give me the clearest example yet why Rant & Rave have totally nailed Customer Engagement for the brands they work with.
November 15, 2016